https://yestino.com/entities/how-conversation-41fe2aEvery event involving How Conversationenhttps://yestino.com/events/how-conversation-to-completion-moves-contact-centers-past-co-db7038https://yestino.com/events/how-conversation-to-completion-moves-contact-centers-past-co-db7038Fri, 11 Sep 2026 14:20:13 GMTFor years, contact centers measured success by containment: how many calls never reached a human agent. Sources: SiliconANGLE