How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore
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What happened
ShipStation Global's engineering team built Deckhand, an AI IT help desk agent for Slack on Amazon Bedrock AgentCore. It answers routine IT questions from a curated knowledge base, reads error-message screenshots, and files Jira tickets. In its first three months it resolved 97.5% of channel queries with a 96% positive feedback rating.
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Sources
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- How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCoreAWS Machine Learning