PR pros say Neutrogena botched its response to the Hayden Panettiere backlash. Here's what they think it should do now.
- Hayden Panettiere: 4 events in the last 90 days
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What happened
PR pros said Neutrogena responded too late, took too little responsibility, and scored an own goal by disabling comments on its Instagram statement.
Summary assembled by rule from the sources below