Why Cisco is turning contact centers into context centers
What happened
A customer calling a support line doesn’t think about org charts. They don’t know or care whether they’ve reached the storefront, the billing department or the contact center, since to them it’s all just one continuous relationship with a brand. Most companies can’t deliver on that assumption today because their systems don’t share context across […] The post Why Cisco is turning contact centers into context centers…
Summary assembled by rule from the sources below