Contact center AI ROI shifts toward resolution quality and governed execution
- ROI 近 90 天出现 5 次
- 上一次：11 天前 · The economics of agent scale: tokens, ROI, and building platforms for AI-first teams (Part 2)
发生了什么
The next phase of contact center artificial intelligence will be measured less by how many interactions machines handle and more by whether customers actually get their problems resolved. That was one of the central conclusions from Bob Laliberte (pictured, left), principal analyst for networking and observability at theCUBE Research, and Zeus Kerravala (right), principal analyst […] The post Contact center AI ROI s…
摘要按规则整理自下方来源原文