How we used DSPy to turn AI evaluations into better responses in Dash chat

发生了什么

The AI features in Dropbox bring together company knowledge from documents, messages, meetings, and other sources. Users can then ask questions in one place and get answers from the Dash chat agent. Agent quality—how well our chat agent helps users accomplish their goals—is evaluated using a suite of large language model-as-judge evaluations. These evaluations provide a way to measure how well an agent is performing…

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