The customer isn't always right. At least according to Lufthansa's viral complaint clapback.
- Lufthansa 近 90 天出现 2 次
- 上一次：21 天前 · TAP privatisation: Portuguese government opens talks with Air France-KLM and Lufthansa
发生了什么
Lufthansa sarcastically replied to a user's complaint on X before apologizing. PR experts explained why it might have backfired.
摘要按规则整理自下方来源原文